Really?That’s a NO DEAL!

We upgraded to a new decoder with Multichoice. The sales lady told me the offer was a caped payment of R1100 for 2 years for DSTV and extra view.When I checked my statement it says I have to pay R1400. When I phoned DSTV the lady said I was behind with my payments,went into my account and put me on hold for 30min!!! I dropped the call.It was clear she was not going to help me. Later a sales rep called me for another deal….really DSTV? Rather let someone phone me that can explain to me what the hell is happening with my account! The premium was explicitly and repeatedly said that it will be R1100!Why now R1400? If this is the case,then you can take back the new decoder…I will use my old decoder.This is not ok! Can someone from DSTV please phone me to explain what the hell is up with my account. Never in the 10 plus years that we have DSTV was my account EVER in arrears! Fix this DSTV!