Really sick and tired of this!

At first, dstv would cut our service after taking our monthly subscription on a debit twice a month, then it would be costs and penalties that we would also pay because they needed to switch it on. So we cancelled the debit orders and started paying monthly manually. This seemed to fix DSTVs ******* ways for 6 months... NOW all of a sudden they are back to their old thieving ways... I paid DSTV29 May, and yet again 2 June and all of a sudden they are cutting our services demanding yet another payment... This after we pay every month's account on the second of that month. I am so sick and tired for your *******ion and frankly terrible service. We keep paying through our necks and DSTV cannot even answer a phone so that I can speak to a human being with a brain to listen. All I get is an automated machine telling me to pay a 3rd payment and then ask for help!