SP
Shelley P
1 reviews | Active since Jul 2012
25 Apr 2020, 14:47
Really, really appalling Service
I reported DSTV to Hello Peter re cancelling DSTV when they were supposed to discontinue it and we also asked for a refund as they were supposed to discontinue it on the 1st April and didn't. A lady from DSTV called me, the line was bad, she said she would email me, the email didn't arrive. I sent 3 messages via Hello Peter, and no-one bothered to get back to me. It's really bad service and a no wonder they're loosing customers so fast.
Helpful (0)
Replies (4)0
Replies (4)
DStv (MultiChoice)'s replyOfficial
25 Apr 2020, 15:06Hi,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s reply25 Apr 2020, 15:06
Official
Hi,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s replyOfficial
25 Apr 2020, 15:43Hi Shelly,
As per our telephonic conversation, I am checking with our self-service team and we will give feedback.
Regards
Kagiso
As per our telephonic conversation, I am checking with our self-service team and we will give feedback.
Regards
Kagiso
Best regards,
DStv (MultiChoice)'s reply25 Apr 2020, 15:43
Official
Hi Shelly,
As per our telephonic conversation, I am checking with our self-service team and we will give feedback.
Regards
Kagiso
As per our telephonic conversation, I am checking with our self-service team and we will give feedback.
Regards
Kagiso
Best regards,
DStv (MultiChoice)'s replyOfficial
25 Apr 2020, 16:40Hi Shelly,
As per our telephonic conversation, we have reversed charges for the decoder A***, the reversals are from the 1st of April to the 15th of April. The total amount credited to the account is R314.50 but because the customer had an outstanding balance of R168.29 before the reversals, he now has a credit of R146.21.
Regards
Kagiso
As per our telephonic conversation, we have reversed charges for the decoder A***, the reversals are from the 1st of April to the 15th of April. The total amount credited to the account is R314.50 but because the customer had an outstanding balance of R168.29 before the reversals, he now has a credit of R146.21.
Regards
Kagiso
Best regards,
DStv (MultiChoice)'s reply25 Apr 2020, 16:40
Official
Hi Shelly,
As per our telephonic conversation, we have reversed charges for the decoder A***, the reversals are from the 1st of April to the 15th of April. The total amount credited to the account is R314.50 but because the customer had an outstanding balance of R168.29 before the reversals, he now has a credit of R146.21.
Regards
Kagiso
As per our telephonic conversation, we have reversed charges for the decoder A***, the reversals are from the 1st of April to the 15th of April. The total amount credited to the account is R314.50 but because the customer had an outstanding balance of R168.29 before the reversals, he now has a credit of R146.21.
Regards
Kagiso
Best regards,
DStv (MultiChoice)'s replyOfficial
25 Apr 2020, 16:42Hi Shelly,
We hope your experience as our customer was improved the second time around, but we want to know for sure. Please take a few minutes to review the service given by clicking on this link: https://www.hellopeter.com/write-a-review/dstv-multichoice?source=UE9SVEFMX0NPUFlfTElOS19JTlZJVEU%3D&r=true
Regards
The DStv Hellopeter team
We hope your experience as our customer was improved the second time around, but we want to know for sure. Please take a few minutes to review the service given by clicking on this link: https://www.hellopeter.com/write-a-review/dstv-multichoice?source=UE9SVEFMX0NPUFlfTElOS19JTlZJVEU%3D&r=true
Regards
The DStv Hellopeter team
Best regards,
DStv (MultiChoice)'s reply25 Apr 2020, 16:42
Official
Hi Shelly,
We hope your experience as our customer was improved the second time around, but we want to know for sure. Please take a few minutes to review the service given by clicking on this link: https://www.hellopeter.com/write-a-review/dstv-multichoice?source=UE9SVEFMX0NPUFlfTElOS19JTlZJVEU%3D&r=true
Regards
The DStv Hellopeter team
We hope your experience as our customer was improved the second time around, but we want to know for sure. Please take a few minutes to review the service given by clicking on this link: https://www.hellopeter.com/write-a-review/dstv-multichoice?source=UE9SVEFMX0NPUFlfTElOS19JTlZJVEU%3D&r=true
Regards
The DStv Hellopeter team
Best regards,