really now?

Item: DStv (MultiChoice)
Rating: 2
Author: Rudi van der Bank

My decoder stopped working and i sent dstv a message on facebook to stop that decoder. I have a second decoder and want the credit transfered to the second one. I phoned now to confirm disconnection only to be told the callcenter dont do it you physically have to go in. What ******* is this? So im paying for a service i cant use?????

Helpful (0)

Replies (1)

DStv (MultiChoice)'s replyOfficial

12 May 2015, 11:58

Hello doc258,

We do apologies for the inconvenience you experienced in this regard.

Please advise if the decoder in question is on the same account in order for us to assist and advise you accordingly.

Thank you for taking the time to point out our service failings. As we continually strive to improve our service, feedback such as yours is extremely valuable.

Regards
Rupert

Best regards,

DStv (MultiChoice)'s reply12 May 2015, 11:58

Official

Best regards,

really now?

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