MW
Magdalena W
1 reviews | Active since Jan 2015
30 Jan 2020, 08:42
Really Multichoice...
I refer to my review dated 22 January 2020 (***). I received a call on 23 January 2020, explaining my insurance will be corrected and I will be informed in writing as well.
I am still waiting for the written confirmation...
Also the wrong amount was debited from my account (the amount for both insurances were not deducted)
I want written feedback by COB tomorrow and you will make sure my payment is up to date
Helpful (0)
Replies (3)0
Replies (3)
DStv (MultiChoice)'s replyOfficial
30 Jan 2020, 11:49 Dear Magdalena,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards, Dstv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards, Dstv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s reply30 Jan 2020, 11:49
Official
Dear Magdalena,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards, Dstv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards, Dstv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s replyOfficial
30 Jan 2020, 18:25Hi Magdalena,
On behalf of MultiChoice, I would like to apologise for the delay in resolving your query.
We tried to contact you on the number *** but we could not get hold of you. Kindly note that your query has been escalated to the Decoder Care Contract (insurance) team and they are working on resolving it. We asked them to do their best to get back to us before COB but due to the nature of the query, they could not give us feedback on time. This is because they had to escalate the query to our IT support team.
We will continue to push for feedback on the issue.
Regards
Kagiso
On behalf of MultiChoice, I would like to apologise for the delay in resolving your query.
We tried to contact you on the number *** but we could not get hold of you. Kindly note that your query has been escalated to the Decoder Care Contract (insurance) team and they are working on resolving it. We asked them to do their best to get back to us before COB but due to the nature of the query, they could not give us feedback on time. This is because they had to escalate the query to our IT support team.
We will continue to push for feedback on the issue.
Regards
Kagiso
Best regards,
DStv (MultiChoice)'s reply30 Jan 2020, 18:25
Official
Hi Magdalena,
On behalf of MultiChoice, I would like to apologise for the delay in resolving your query.
We tried to contact you on the number *** but we could not get hold of you. Kindly note that your query has been escalated to the Decoder Care Contract (insurance) team and they are working on resolving it. We asked them to do their best to get back to us before COB but due to the nature of the query, they could not give us feedback on time. This is because they had to escalate the query to our IT support team.
We will continue to push for feedback on the issue.
Regards
Kagiso
On behalf of MultiChoice, I would like to apologise for the delay in resolving your query.
We tried to contact you on the number *** but we could not get hold of you. Kindly note that your query has been escalated to the Decoder Care Contract (insurance) team and they are working on resolving it. We asked them to do their best to get back to us before COB but due to the nature of the query, they could not give us feedback on time. This is because they had to escalate the query to our IT support team.
We will continue to push for feedback on the issue.
Regards
Kagiso
Best regards,
MW
Magdalena W's updateReviewer Update
06 Feb 2020, 13:27Since the 3rd of January 2020 the matter has been investigated and escalated and and and..
UNACCEPTABLE!!!!!
UNACCEPTABLE!!!!!
MW
Magdalena W's update06 Feb 2020, 13:27
Reviewer Update
Since the 3rd of January 2020 the matter has been investigated and escalated and and and..
UNACCEPTABLE!!!!!
UNACCEPTABLE!!!!!