Really Frustrated by DSTV services!!!

I'm so frustrated by the DSTV price lock contract, once the contract. Multichoice called me two weeks before the contract expired to confirm if I would like to continue being under price lock or normal premium account, they called me again last week to promote the price lock extension package and i rejected the offer. Now my DSTV has been disconnected since friday and their call centre is not willing to assist me, nor can i clear the error code on their self service platforms and useless watsapp service. Why should one struggle to get assistance while the account has no overdue amount.