PM
Phillipine M
1 reviews | Active since Dec 2010
23 May 2018, 15:11
Really DSTV Really??
I rented a movie on 19/05/2018, there was a system error and my account was debited for R105 instead of R35. This was confirmed that is on your system. Now that i want a refund, i'm told i need to go to the bank and get a bank statement, proof of account and ID. Hellooooo there is proof on your system that R105 was debited and there should be a R70 refund. So why am i being inconvenienced to go running around to the bank. At whose time and whose cost?? Laasen says "do i want the refund or not"...really?????
Helpful (0)
Replies (2)0
Replies (2)
DStv (MultiChoice)'s replyOfficial
23 May 2018, 17:41Dear Phillipine
We acknowledge receiving your complaint. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s reply23 May 2018, 17:41
Official
Dear Phillipine
We acknowledge receiving your complaint. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s replyOfficial
23 May 2018, 19:49Good day Phillipine
Thank you for contacting us.
I fully understand your concern regarding the refund and apologise for your inconvenience.
However, the funds have to be credited back into the account holder's bank account. It is for this reason the bank statement, identity copy and proof of payment provided for refund.
Please send the required information to *** for further assistance.
Kind regards
Dinah
Best regards,
DStv (MultiChoice)'s reply23 May 2018, 19:49
Official
Good day Phillipine
Thank you for contacting us.
I fully understand your concern regarding the refund and apologise for your inconvenience.
However, the funds have to be credited back into the account holder's bank account. It is for this reason the bank statement, identity copy and proof of payment provided for refund.
Please send the required information to *** for further assistance.
Kind regards
Dinah
Best regards,