AJ
Adele J
1 reviews | Active since Jun 2021
24 Jun 2021, 09:24
Really disgusting customer service
The worst customer service ever. I have been trying to get a discount credited to my account for 3 consecutive months in a row. Every month the full amount gets deducted from my bank account. I call in almost every other day just to be told an escalation will be taking place and a manager will call me back. Pathetic service from this company !! you always just get as far as a customer service consultant who can help you to a certain point and thats normally nowhere!!! Where are the mamangers ? and why cant we call them directly?
Helpful (0)
Replies (2)0
Replies (2)
DStv (MultiChoice)'s replyOfficial
24 Jun 2021, 11:29Hi Adele,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s reply24 Jun 2021, 11:29
Official
Hi Adele,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s replyOfficial
25 Jun 2021, 20:01Hi Adele,
At MultiChoice, we pride ourselves on giving our 100% every day to ensure that our customers’ needs are being met. I know that we have let you down, and for that, we are very sorry.
Please be advised that a manual discount has been captured and pending approval from the Finance team.
Kind regards,
DStv: Hello Peter Team
At MultiChoice, we pride ourselves on giving our 100% every day to ensure that our customers’ needs are being met. I know that we have let you down, and for that, we are very sorry.
Please be advised that a manual discount has been captured and pending approval from the Finance team.
Kind regards,
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s reply25 Jun 2021, 20:01
Official
Hi Adele,
At MultiChoice, we pride ourselves on giving our 100% every day to ensure that our customers’ needs are being met. I know that we have let you down, and for that, we are very sorry.
Please be advised that a manual discount has been captured and pending approval from the Finance team.
Kind regards,
DStv: Hello Peter Team
At MultiChoice, we pride ourselves on giving our 100% every day to ensure that our customers’ needs are being met. I know that we have let you down, and for that, we are very sorry.
Please be advised that a manual discount has been captured and pending approval from the Finance team.
Kind regards,
DStv: Hello Peter Team
Best regards,