REALLY DISGUSTING AND INFURIATING SERVICE FROM MULTICHOICE

Good day,

I trust you are well.I am very infuriated and disgusted by the service I got when I called in this morning to your call centre to resolve an issue pertaining to my viewing channels being disconnected,so please forgive me if I am not as coherent as I normally would be in syntax or elucidation of what has transpired.I have been a Multichoice customer for close to 20 years paying the premium package and I wonder why would a consultant think that it is ok to treat loyal customers like she did.My call was answered by a girl named Siphosethu Malepu who had an extremely bad attitude,sounding like she is chewing gum whilst talking to to me,very flippant and dismissive.I explained to her that I called in earlier in the month around the 12th to downgrade my viewership package to the family package especially because of the fact that my lifestyle has changed and don't watch as much tv, I asked the previous consultant numerous times how much I needed to pay and she confirmed that amount on the recording because I wanted to make sure that I was getting the correct amount so that I may avoid getting my services unnecessarily because my kid watch the programming.

Fast forward to today,I was attempting to explain to Siphosethu Malepu what transpired and the fact that I called in and I enquired about the amount that I needed to pay and that I confirmed it many times with the previous consultant numerous times and that I was not informed of any other amount ,the consultant (Siphosethu Malepu) today kept insisting ,with an extremely negative and disrespectful attitude that I FAILED to pay whilst sounding like they are chewing the whole time that I failed to pay some amount that I was supposed to pay on the day that I called initially.And I told her what happened on the day that I called in to downgrade the package to the family package and the fact that I asked the previous consultant many times for her (the previous consultant) to confirm the full amount that I needed to pay and the consultant repeatedly told me the same amount of which I proceeded to pay and the family package was then activated and it was on till this morning where the there is a notification on our TV that my subscription has been suspended.I asked Siphosethu Malepu who was her manager or supervisor because I wanted the manager/supervisor to investigate and correct the matter immediately as it is affecting me as a loyal and paying customer and she told me that her manager is Cyril and I asked her "What is Cyril's surname ?!" and again with an attitude,she say that she doesn't know.I asked her how can she not know the surname of her line management because to me she is lying to me,one cannot work under a supervisor/manager and not know their surname.Why would Multichoice hire people that lie to clients,that treat customers like garbage,being disrespectful and treated customers unfairly like that?!!!!!I am beside myself with anger,I never ever get treated like this anywhere else as a customer especially if I have loyal paying customer for years,I wonder what kind of culture does the company have if we get treated like dog faeces and it is ok.

This kind of treatment would never be given to a white man or woman,they would treated with respect and with due regard but because it is us blacks asking to for an issue to be resolved and because the consultant making the assumption that because I decided to be on a lower charging package that I am of little consequence,or that we as blacks on types of package are poor and she can go on and say and do whatever she feels like.I have been on the premium package for nearly twenty years now ,paying the highest premium that your company can charge,for years,and I was intending of getting back to my normal subscription of the premium package but this girl,this consultant has left a really bitter taste in my mouth,I am so enraged and disgusted by her and I never would have thought that Multichoice treats customers like this.This is extremely wrong on all levels and I take particular exception to this.

I am escalating this as high as possible because this type of thing where if I pay not with peanuts or hopes and dreams but with actual money that I work for extremely hard and then get this type of service,this is not on and it is not ok.It needs to be attended to immediately,my family is being affected unnecessarily for not reason and that I have a problem with.Please sort this out now.

Regards Kagiso Andrew Kekana ***/***

ID :*** 087