Really disappointing service and lack of communication.

I had taken up a price lock deal about 3 years ago. After the 24 month period i retained the premium subscription however, dstv did not change my monthly subscription payment. Once i had decided to cancel the account i was informed that dstv have been applying a discount on the account and this amount was basically accumulating on the account and would need to be settled upon cancellation. These accumulated discounts amounting to almost R1000.00 had been debited from my account upon cancellation. I have twice now attempted to obtain some comment from dstv as i do not believe this practice had been communicated to me at the commencement of the price lock contract. The consultant i had initially spoke with advised me that it was the customer's responsibility to cancel the contract at the end of the 24 month period. I was told a few times that i would receive contact from the price lock department but there has been no communication. Its not surprising that Dstv has lost so may subscribers. Reference provided by dstv: ********** 3-i90