REALLY DISAPPOINTING MULTICHOICE!!

On the July 7 I activated my holiday decoder for 2 days. On July 9th I checked and it was disconnected (I do this because this is not the 1st time I had this problem). On July 17 I got a sms from them giving me an absurd amount which will be deducted on July 20. The 1st time I called the call center, July 18, I was told that the amount is for the period from the 7th until the 19th... I asked them to check if it was on and they rep**** "no"... So... Its off but you are billing me until tomorrow?? After holding on for a long time, frustrated because the person didn't listen to me and wanted to make all kinds of other excuses as to why I am in the wrong, I was finally told that there was a system error on their side and that they will correct the balance due before it will go off my bank account. On July 19 I checked the balance again and nothing changed. I called again.... Had to explain my problem again... I was told that the request to correct was made and that my balance would be right after 14:00. 14:30 I checked again and ques what?? STILL no change... I called for the 3rd time and was once again assured that the right amount will go off when time is due... NOTHING CHANGED and the FULL WRONG amount was deducted.... Monday morning as I opened my emails I got this "Rate our call center service" email from Multichoice... After answering their questions, ticked the "NO, MY PROBLEM WAS NOT SOLVED" and wrote the following:

"After 3x calls and an hr on the phone all my efforts were for nothing. I was told on all 3x calls that my problem was going to be solved and it just didn't happen... My problem is not with the call center itself, but with the billing department. On my last call I spoke to Thobile, which was very helpful and friendly, she gave me a reference number of " ********** 1I116" for the call and assured me that my billing problem was going to be solved - which didn't happen. As a result my family now have a cash flow problem for the next week and it will create another one again during the course of next month if the overcharged money is not returned. I will also be forced to go public and list my complain on "Hello Peter" (for a start) if the issue is not resolved in the next day and I have to call again. Thank you for listening - I do hope that this message will help to resolve my problem and restore my trust in - and service of MultiChoice."

Well I wonder if they even read the reviews as absolutely NOTHING happened up to now - no phone call, no email and still no refund...

Maybe we should completely cancel our Multuchoice subscribtion and change to Netflix like many people I know already did.... REALLY DISAPPOINTING MULTICHOICE!!