Really bad service i mean i did go in to explain

Yesterday was my pay day to pay my account i went in to exsplain that i dont have all the money will pay the rest today the lady asured me i wont be cut off i mean i drove to multichoice in N1 and when i wake up this morning its off what i dont understand they useully give a day or two grace but just like that im cut off and its not that i didnt go and explain myself joh really now i dont even wanne describe how im feelling its only our money thats good enough for them