1 reviews | Active since May 2015
Really bad service
My husband SMS on the 4th May 2015 for the Explora, DStv rep**** sms back said they would call back within 5 working days. On the 14th May 2015 I facebook DSTV our details and they rep**** back and said they will look into the matter and get back to us with feedback. On the 18th May 2018 I phoned DStv Cape Town, the lady said they have a back log and I must sms again which I did. Yesterday 25th May 2015 I posted on the DStv facebook wall the above and they (DStv) deleted my post. Nobody from DStv has contacted us back and its been almost a month? Another thing, on the Premium account we find out that you not suppose to pay a monthly subscription for your walker, which we have been for the last 2 years?
We do apologies for the inconvenience you experienced in this regard.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
We have escalated your query to the relevant department for urgent attention.
Feedback will be provided by written or telephonic correspondence as soon as more information becomes available.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Thank you for taking the time to point out our service failings. As we continually strive to improve our service, feedback such as yours is extremely valuable.
Your support, and that of all our customers, is important to us.
Regards
Rupert
Best regards,
We do apologies for the inconvenience you experienced in this regard.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
We have escalated your query to the relevant department for urgent attention.
Feedback will be provided by written or telephonic correspondence as soon as more information becomes available.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Thank you for taking the time to point out our service failings. As we continually strive to improve our service, feedback such as yours is extremely valuable.
Your support, and that of all our customers, is important to us.
Regards
Rupert
Best regards,