jR
jolene R
1 reviews | Active since Jan 2011
21 May 2015, 09:27
Really??
I feel that I am fighting a never ending battle with Mulitchoice. After I finally got my explora, I thought everything was ok. I was not able to get an installer as soon as, so I waited and finally got my explora, and set it up. then the debit order went off, charging me for my explora and my PVR at the same time. Obviously I can not have both connected at the same time. I have been on the phone to numerous people who keep telling me that it will be sorted. In the mean time my explora keeps getting E16 daily and I have to phone in to get this reconnected and explain myself 50 million times. all I am saying is, start my explora contract from the day that I set it up. end my PVR contract from then. how difficult is it to get this resolved? Kgomotso was supposed to sort this out which I was willing to wait, but once again my service is deactivated after she assured me it wouldn't be. No one told me about the explora being debited from the date of delivery. you can not expect me to pay for the service if I wasn't using it. I am at my wits end with call center people! sort this out must I really BEG for resolution? is this service?
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Replies (1)
DStv (MultiChoice)'s replyOfficial
22 May 2015, 10:31Hello jolenevr,
We do apologies for the inconvenience you experienced in this regard.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
We have escalated your query to the relevant department for urgent attention.
Feedback will be provided by written or telephonic correspondence as soon as more information becomes available.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Thank you for taking the time to point out our service failings. As we continually strive to improve our service, feedback such as yours is extremely valuable.
Your support, and that of all our customers, is important to us.
Regards
Rupert
We do apologies for the inconvenience you experienced in this regard.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
We have escalated your query to the relevant department for urgent attention.
Feedback will be provided by written or telephonic correspondence as soon as more information becomes available.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Thank you for taking the time to point out our service failings. As we continually strive to improve our service, feedback such as yours is extremely valuable.
Your support, and that of all our customers, is important to us.
Regards
Rupert
Best regards,
DStv (MultiChoice)'s reply22 May 2015, 10:31
Official
Hello jolenevr,
We do apologies for the inconvenience you experienced in this regard.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
We have escalated your query to the relevant department for urgent attention.
Feedback will be provided by written or telephonic correspondence as soon as more information becomes available.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Thank you for taking the time to point out our service failings. As we continually strive to improve our service, feedback such as yours is extremely valuable.
Your support, and that of all our customers, is important to us.
Regards
Rupert
We do apologies for the inconvenience you experienced in this regard.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
We have escalated your query to the relevant department for urgent attention.
Feedback will be provided by written or telephonic correspondence as soon as more information becomes available.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Thank you for taking the time to point out our service failings. As we continually strive to improve our service, feedback such as yours is extremely valuable.
Your support, and that of all our customers, is important to us.
Regards
Rupert
Best regards,