REALLY...?!!!

<p>I am a DSTV Premium customer paying R844 cash on the 25th of each month.</p> <p> </p> <p>Working away from home, the 23.01.2017 was my first day back at work after the holiday season. I asked my husband back home in Nelspruit to pay R600 to DSTV for me with the intention that when I get to my flat after work, I will contact DSTV and request that for February, they activate either the DSTV Compact (R345) or DSTV Extra (R459) package for me & they will also be able to deduct the reconnection fee…They could have refused this, I would have accepted it.</p> <p> </p> <p>I phoned the contact centre and spoke to a guy by the name of Thabo who told me that R400+ of the R600 payment which was made in the morning has covered the overdue fees (is this overdue or pro-rata which they chose to give me?) from last November. He explained to me that because no fee was received in November (this was intentional as I was going home on the 10.12.2016 and I knew that if I don’t pay the subscription fee, they would suspend my service as per agreement) and the service continued running until the 09.12.16(if I am not mistaken), I must pay for those days (26 Nov- 09 Dec)...Is it my fault that they failed to do their job and suspend the service on the 26th or that their systems failed to “remind” them to suspend the service?.... while I on the other hand un-mistakenly receive annoying reminders to pay days before the due date every month.</p> <p>Eventually, Thabo told me that I was supposed to phone them and tell them to suspend the service!... Since when is this?</p> <p> </p> <p>What amazes me the most about all this is that on 22.11.2016 I received a text message from Multichoice reminding me to make the R844 payment by the 25th or my subscription will be suspended. Again on the 25.11.2016, I received another message reminding me that payment is due and if I do not pay by the end of the day, my service will be suspended... (I was more than happy with this as it would be a waste and a loss for me to pay for a whole month when I will need the TV for two weeks only).</p> <p>However, the suspension did not happen on the 26th and honestly, I was not bothered as I had received confirmation that they were aware that they should suspend my service but chose not to...So whose fault is this? Are we now being *****ed and ****** off our hard earned money by Multichoice?</p> <p> </p> <p>I know I am not the only one with this problem!</p> <p>If you don’t want to pay, we will trick you into paying...That’s Multichoice!!!</p> <p> </p> <p>Secondly, ever since the DSTV Self-service function was introduced, I have not been able to register for it. I tried via the USSD code and the website but each time I type my ID number I get an error that “We couldn't find a DStv account with this ID number. Please double check the number you entered and try again”... but conveniently to Multichoice, I am able to make payments using the same ID number. Yesterday I spoke to another call centre agent about the issue and he told me that they were experiencing problems with the self-service site and I should try again after 14:00, which I did but even today I am still getting the same error.</p> <p>I just don’t get it!!!</p> <p> </p>