1 reviews | Active since May 2016
I paid my account two days later they blocked my account. I called n their rude consultant bathabile spoke ******* teling me to go pay at pep n also making insinuations that i am lying about making payment. I requested to speak to a manager n she claimed there was no manager on the floor. I left a message n todate i am yet to recieve that call from the forever not available manager. Later i called n botho told me email prove and few seconds later my account was working. But to my suprise now i get smses saying i must pay coz i paid late so i owe disconnection fees. Disconnection for wat the disconnection happened two days after i paid its not my fault that ur systems did not reflect my payment when i made it n its not my fault that ur staff can not refresh the system to check payments. I refuse to pay for the limited knowledge of ur staff n the absenteeism of managers. U forever promising to call customers back n never do. I never send statements to customers maybe if u did u would have noticed to problem with ur systems. Pls reverse the charges on my account as at the time of the disconnection my account was paid. U can deduct the money from bathabile or her manager who was not there during his or her shift. I know u gonna send a message that u will get back to me. I hope u do coz all ur lies dont cut it with me anymore. Reverse the charges i owe u nothing
Dear Annabelle Molepo
We acknowledge receiving your complaint. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
Dear Annabelle Molepo
We acknowledge receiving your complaint. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
Good day Annabelle Molepo
Please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
We have corrected the billing on your account and adjusted it accordingly .Please be advised that you have an outstanding amount of R13.17 for the prorate subscription of your insurance that you did not cover in your payment on the 6 April 2018.
Your service is currently active on the DStv Compact service as requested.
Once again, please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Feel free to contact us should you require any further assistance.
Kind regards
Rupert
Best regards,
Good day Annabelle Molepo
Please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
We have corrected the billing on your account and adjusted it accordingly .Please be advised that you have an outstanding amount of R13.17 for the prorate subscription of your insurance that you did not cover in your payment on the 6 April 2018.
Your service is currently active on the DStv Compact service as requested.
Once again, please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Feel free to contact us should you require any further assistance.
Kind regards
Rupert
Best regards,
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