Real Pathetic Service - nothing more you can expect

Recently on the 20/09/2019 I upgraded my package to to Premium package for the sake of the RWC. After numerous reminders to down grade on the 05/11/2019 to the R105.00 package, here is what happened - by the 04/11/2019 as early in the morning the boutique changed to the R105.00 package. Yet I paid in advance to the end of the 05/11/2019. The second wrong was that they debited me in full for the Premium package on the morning of the 06/11/2019. The boutique is still on the R105.00 package but they have taken my money. They have promised me a refund and not including an apology for the inconvenience. Nothing has happened to date. Real Pathetic Service