Ready to leave after 30 years of loyalty

<p>*****This complaint on behalf of our elderly parents***** On the 12th of May 2017 our Mnet decoder failed to decode the terrestrial signal anymore. As the decoder is insured by MultiChoice we contacted the MultiChoice Call Centre (MCCC). On Monday the 15th of May we drove to Gift Acres (GA) the Pretoria repair centre I was directed to by MCCC. On arrival we were told that they could not assist as the computer network was offline. They said that the faulty terrestrial decoder could be exchanged within 5 min when / if they were online again. They further suggested a migration to Digital (Limited DSTV - MNET 101 and 104) at the same monthly subscription. As old age pensioners this is all we can afford! We agreed to this migration and the migration process was started. We were told to return on the 16th.</p> <p> </p> <p>On the 16th we again drove to GA and were then advised that the decoder exchange would /could take up to 5 hours.</p> <p> </p> <p>On the 17th of May someone from MultiChoice phoned to advise us the migration process would take 24-48 hours.</p> <p> </p> <p>On the 19th Raynard ***ner GA franchise) exchanged the Mnet terrestrial decoder and even advised us that it was configured for our reception area. The replacement Mnet terrestrial decoder has no manual or remote. We have been unable to get any service form this decoder. The MCCC could not assist us with configuration / setup.</p> <p> </p> <p>Subsequently NOTHING has happened. Despite thee round trips to GA , and daily calls to MCCC nothing has transpired. It would appear that the MCCC operators will tell you whatever they believe will get you to end the call. The contradictions are numerous. The support ZERO and our frustration at the MAX! We are paying for a service we don't have and have no idea how to proceed. Please HELP!!</p> <p> </p> <p> </p> <p> </p>