Ready for ombudsman intervention

Earlier this month I had a issue with multi choice with incorrect charges to my bank account and dstv account. A agent from the hello Peter dstv complaints department called me back and advice she will reactivate my aacount and remove reconnection charges, as a token of good faith she reconnected our dstv till I can make payment the wensday and the amount for payment will be corrected. She then promised a follow-up call but us yet too call since I have tried multiple times to contact her and multichoice was promised a call back from a manager. Amount was not corrected for 2 weeks couldn't make payment due to this since then my dstv was disconnected an a amount of R587.46 was requested for reconnection for the balance of R342.65 and R244.81 for reconnection. ID-*** Decoder - ***