BS
Bathabile S
1 reviews | Active since Dec 2012
16 Mar 2015, 10:28
Read, comprehend, respond.
I previously requested to remove my credit card on my dstv self service and have sent multile emails includign screenshots to resolve a simple issue. Because support is only done by email I have had a bad expreince of the agents/consultants constanly interpretting my messages wrong. This has gotten to a point of annoyance as they have not done what I asked till today and yet have sent a email to say it has been done.<br> This should not have to be this difficult if agents are reading emails correctly and offering 1st time query resolution. Not enough is being put in place to ensure a good customer experience.<br> Do not be the provider that cares less what inconvenience they put their customers through simply because you know you are the preffered provder.
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Replies (1)
DStv (MultiChoice)'s replyOfficial
16 Mar 2015, 12:24Hello BathabileSambo,
Reference is made to our telephonic conversation in regards to the method of payment.
We are currently investigating the problem and feedback will be provided by written or telephonic correspondence as soon as more information becomes available
Please accept our sincerest apologies for any inconvenience you may have experienced in this regards
Thank you for taking the time to point out our service failings, as we continually strive to improve our service, feedback such as yours is extremely valuable.
Your support, and that of all our customers, is important to us.
Regards
Rupert
Reference is made to our telephonic conversation in regards to the method of payment.
We are currently investigating the problem and feedback will be provided by written or telephonic correspondence as soon as more information becomes available
Please accept our sincerest apologies for any inconvenience you may have experienced in this regards
Thank you for taking the time to point out our service failings, as we continually strive to improve our service, feedback such as yours is extremely valuable.
Your support, and that of all our customers, is important to us.
Regards
Rupert
Best regards,
DStv (MultiChoice)'s reply16 Mar 2015, 12:24
Official
Hello BathabileSambo,
Reference is made to our telephonic conversation in regards to the method of payment.
We are currently investigating the problem and feedback will be provided by written or telephonic correspondence as soon as more information becomes available
Please accept our sincerest apologies for any inconvenience you may have experienced in this regards
Thank you for taking the time to point out our service failings, as we continually strive to improve our service, feedback such as yours is extremely valuable.
Your support, and that of all our customers, is important to us.
Regards
Rupert
Reference is made to our telephonic conversation in regards to the method of payment.
We are currently investigating the problem and feedback will be provided by written or telephonic correspondence as soon as more information becomes available
Please accept our sincerest apologies for any inconvenience you may have experienced in this regards
Thank you for taking the time to point out our service failings, as we continually strive to improve our service, feedback such as yours is extremely valuable.
Your support, and that of all our customers, is important to us.
Regards
Rupert
Best regards,