WD
Willem D
1 reviews | Active since Nov 2012
20 Apr 2020, 13:53
Reactivation of account without request
My family cancelled their DSTV in October 2019. Then, Multi Choice reactivated it on 29 February 2020 without any request from us. Payments have been deducted from our bank account and this is ********** behavior.
Helpful (0)
Replies (3)0
Replies (3)
DStv (MultiChoice)'s replyOfficial
20 Apr 2020, 14:00Hi,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
DStv (MultiChoice)'s reply20 Apr 2020, 14:00
Official
Hi,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
DStv (MultiChoice)'s replyOfficial
20 Apr 2020, 16:25 Hi Willem D, It is with regret that we learn of the frustration and inconvenience you have experienced. Please accept our sincere apologies in this regard.
Kindly be advised that the services on the account have been cancelled as you had requested.
We have requested a refund of R279.00 to be sent to your account.
Kind regards
DStv: Hello Peter Team
Kindly be advised that the services on the account have been cancelled as you had requested.
We have requested a refund of R279.00 to be sent to your account.
Kind regards
DStv: Hello Peter Team
DStv (MultiChoice)'s reply20 Apr 2020, 16:25
Official
Hi Willem D, It is with regret that we learn of the frustration and inconvenience you have experienced. Please accept our sincere apologies in this regard.
Kindly be advised that the services on the account have been cancelled as you had requested.
We have requested a refund of R279.00 to be sent to your account.
Kind regards
DStv: Hello Peter Team
Kindly be advised that the services on the account have been cancelled as you had requested.
We have requested a refund of R279.00 to be sent to your account.
Kind regards
DStv: Hello Peter Team
WD
Willem D's updateReviewer Update
21 Apr 2020, 09:32Thank you for responding to my review. I will now update my experience and write a new review. But I will tentatively only rate the service as average. As soon as a month has passed, and I can see for myself that the service has in fact been deactivated, and the funds have in fact been returned, then I will write a very good review. I hope you are happy with this.
Regards,
Willem van Dalen
Regards,
Willem van Dalen
WD
Willem D's update21 Apr 2020, 09:32
Reviewer Update
Thank you for responding to my review. I will now update my experience and write a new review. But I will tentatively only rate the service as average. As soon as a month has passed, and I can see for myself that the service has in fact been deactivated, and the funds have in fact been returned, then I will write a very good review. I hope you are happy with this.
Regards,
Willem van Dalen
Regards,
Willem van Dalen