Reactivation

I’m currently on the month to month streaming package for 699. I needed to reactivate to which I paid 721 for, the channels weren’t available. Launched a chat on the site, chatted to five different agents and they kept abandoning the chat supposedly due to non-response, anyway, called the call centre twice and was asked to hold after explaining then they cut the call. It’s been a week now, no feedback, still not activated! The nonchalant attitude to the query is what bugs me most.I want to be reactivated and also not be billed for the past week considering I don’t have access to dstv even though the funds have been debited from my bank account.