Reactivating practically impossible

The call center informed that in order to reactivate, I'll need to pay an outstanding balance, fair enough. So I hop on over to [URL Removed] and try the following.<br> <br> 1. Try to get a balance from 31401. NO RESPONSE.<br> 2. Try DSTv touch @ 30601. NO RESPONSE.<br> 3. Log in with ConnectID to pay with credit card online, this is where this s!$% gets really ridiculous... logging in directs me to the profile of the customer that previously owned the smart card. I log en inquiry through the website, and receive a mail that I should send the request to support (I assume only sheer laziness prevented you from doing this for me). So I forward the request to support, and receive this: \Kindly pay the outstanding amount once payment has been made and the card is active you will be able to link it.". ARE YOU F&$^*$G KIDDING ME!? Did you even read the request? It's already linked"