1 reviews | Active since Dec 2016

29 Dec 2016, 11:22

Re-runs, Re-Runs and more Re-runs....

<p>Hi....</p> <p>As a permium customer, I am very disatisfied with your current material you have avilable for you customers.</p> <p>I am sick and tired of see Superman ,I,II and III been played. This is only one of them.</p> <p> </p> <p>Then there is more than 3 Barbie movies on Box Office. Is there no other good quality movies you have in your arensal?</p> <p> </p> <p>I like my series like Gas****** etc.., but to watch season 1 episode 1 again from the start? There is absolutely nothing interesting to watch during this festive season. Most of my friends cancelled their subscriptions and went to the stresming options out there, and I can see why?</p> <p> </p> <p>They spend almost the same amount of money, just better viewing materials. Come on DSTV. We are the clients. Without us, there is no more DSTV. So take note about your clients comments.</p>

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Replies (2)
DStv (MultiChoice)
DStv (MultiChoice)'s reply29 Dec 2016, 11:39
Official

Dear Michael Stevens

We acknowledge receiving your complaint. Feedback will be communicated as soon as possible.

Kind regards

MultiChoice Enquiries team

DStv (MultiChoice)
DStv (MultiChoice)'s reply29 Dec 2016, 15:51
Official

Good day Michael

Thank you for sharing your feedback with us. As we understood from you, our service was not on par with the level you’ve always been accustomed to. We deeply apologise for that and we are sorry that you are disappointed this time. We have set the standards way too high that even we sometimes fail to meet them.

All concerns raised will be taken into consideration . We are always keen to act proactively and plan ahead.

We value your business and wish to retain you as our client.

Thanks again for raising these matters, it will give us an opportunity to perform even better.

Should you have any queries, please do not hesitate to contact us.

Warm regards

Girly