Re-occurring issues

Since renewing my account recently I have on a regular occurrence had an issue with my home setup. The issue started with my Secondary Smartcard reporting an Error 16-4 which initially took quite a while to resolve but I now know what happens and the support agent knows what to do to solve it. It also took a while to an agent that quite quickly spotted the error whilst the others would just repeatedly send clear codes untill blue in the face.<br> <br> Now this past weekend the error appeared again except now it is on the primary decoder whilst the secondary has picture. The secondary unit now however is not active for PVR functionality.<br> <br> The agent on this occasion promised me a call back with a status update at 11AM Saturday morning. By 14:00 I called the help desk again at which stage I was just given a kind notice that the turn around is 24hours. Which is fine but then set the correct expectations. 50 hours has passed since and my service has still not been restored and neither have I received a call to update me on the situation.<br> <br> So not only am I paying my full subscription for an incomplete service but I have already spent a fair share of mobile airtime on my own account.