CJ
Chandre J
1 reviews | Active since Jan 2016
08 Feb 2016, 11:17
Re-imbur*****t immediately
You rep**** you are sorry, after more than 1 month - what disgusting service plus what are you going to re-imburse us for - you should have requested Invoices plus credited us for the months subscription at least!!! Unfortunately you guys have the monopoly & thus think your customers owe you and not the other way round - your customer service sucks!!!<br> I would expect a better apology from you, plus a notification to say that the next 2 months Premium subscription will be credited to our account.<br> You did not speak to me, you must have spoken to my husband, who is too tolerant of your excuses & bull@@@###%%^^%%
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Replies (1)
DStv (MultiChoice)'s replyOfficial
15 Feb 2016, 20:38Hello CJannon,
It is with regret that we learn of the frustration and inconvenience you have experienced with your account. Please accept our sincere apologies for the delayed response in this regard. We are currently experiencing high contact volumes.
We've checked your account and confirm that your account problem was resolved on the 8th February 2016. Should you require any further assistance, please feel free contact us. Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
You may also request assistance from any of the below communication channels ( touchoints):
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Regards
Nesta
It is with regret that we learn of the frustration and inconvenience you have experienced with your account. Please accept our sincere apologies for the delayed response in this regard. We are currently experiencing high contact volumes.
We've checked your account and confirm that your account problem was resolved on the 8th February 2016. Should you require any further assistance, please feel free contact us. Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
You may also request assistance from any of the below communication channels ( touchoints):
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Regards
Nesta
Best regards,
DStv (MultiChoice)'s reply15 Feb 2016, 20:38
Official
Hello CJannon,
It is with regret that we learn of the frustration and inconvenience you have experienced with your account. Please accept our sincere apologies for the delayed response in this regard. We are currently experiencing high contact volumes.
We've checked your account and confirm that your account problem was resolved on the 8th February 2016. Should you require any further assistance, please feel free contact us. Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
You may also request assistance from any of the below communication channels ( touchoints):
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Regards
Nesta
It is with regret that we learn of the frustration and inconvenience you have experienced with your account. Please accept our sincere apologies for the delayed response in this regard. We are currently experiencing high contact volumes.
We've checked your account and confirm that your account problem was resolved on the 8th February 2016. Should you require any further assistance, please feel free contact us. Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
You may also request assistance from any of the below communication channels ( touchoints):
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Regards
Nesta
Best regards,