RE: Horrible Service

Last night I logged in a call into the DSTV call centre at 20:43 as our PVR decoder was not working and showing a blue screen after we tried to reboot it.<br> I spoke to Sandi who I told that our PVR decoder has been giving us issues and even after my mother took it in to DSTV to have it checked out, it returned with the same problem of not playing all the channels and in order to watch a program we have to record that particular program.<br> My mother sent an sms and was told that they can replace the decoder with an explora and would have to get the approval from Stanley Mncube who is the account holder, who they then called and he gave them the go ahead and after 7 other call centre consultants called, no one has arrived to install the explora.<br> Sandi kept asking me to trouble shoot even after I told him the television is giving me a blue screen, i then told him to call his supervisor and I then spoke to Sphamandla who was of no help and did read me incomplete notes from previous call centre agents who did not do their jobs to begin with. The decode is insured and premiums paid on time every month but, we are not been given service and a solution to our problem since late last year.