Re: *******ed hard drive explorer Multi choice not been able to get this matter resolved

Good day. I’ve experienced a rather unhealthy relationship with multi choice. My explorer’s hard drive got *******ed, I’ve been trying for weeks to rectify this problem, despite several attempts with there consultants I’ve not been able to sort this out. I was told i had to bring the device into their office for checking . I explained to them that the device is insured through their company and that I’ve been a client for more than 30 years and that i was not able to get to them , if they could please send a service provider ,but the answer was sorry we can’t do that . I feel that after this amount of years i would experience better service. I mentioned to the last consultant that i was going to close my premium account , her reply to me was well sir then you need to do that and put me on hold for 20 minutes until i put down. This is not the kind of service i would expect from a multinational company. Regards Peter SCHLEBUSCH. ***.