Re connection of my channels

<p>Hi, my name is Jacquie. My friend (MA ADEL) which i lived with in 2015 decided to go back home (Gabon) and left me with her DSTV decoder and smartcard to use. Unfortunately she left with all the details which did not allow me to re connect the subscription. I could not use it for 2years. Another friend of mine (Neil Amougou) decided to go back home (Gabon) this year, he sold his stuff but he gave me the smartcard of his DSTV decoder which he sold. I called DSTV to re connect his subscription and the lady advised me to pay R205.00 in order for them to re connect the channels. I advised that i wanted to change to easyview package. After paying, i went home to try the smartcard and unfortunately the message that i received was that the decoder and the card don't pair. i went to sunnypark agency, 2 ladies at the counter could not assist me, they advised me to go to another agency in Sunnyside (behind sunnypark). There the other ladies could not assist me too and they could not even provide me with the address of DSTV Lynnwood where they referred me. I finally found where the agency was located and the agent there could not assist me in pairing the decoder to the smartcard, i advised to speak to the manager who barely paid attention to what i had to say. The agent advised me that he could reconnect my friend (MA Adel) package but that i would have to pay R97 for it. Which i did, but i find It unacceptable. I cannot afford to lose my R205.00 just like that. </p> <p>Im using an easyview package which is R29/month because that is what i can afford on my DSTV. The R205 will have made 7months of payment for my package. Im not happy losing R205 for nothing. They have proof of payments in their systems. I would like the transfer of funds to be made or the 7 free month’s subscriptions. I can’t just lose money like that. I work for that money. </p> <p> </p> <p> </p>