NL
Noni L

1 reviews | Active since Oct 2017

21 May 2020, 15:04

Re connection fee not reversed

Until now the reconnection fee has not been reversed.

0
Replies (2)
DStv (MultiChoice)
DStv (MultiChoice)'s reply21 May 2020, 15:56
Official
 Hi Noni Lubisi, 

We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible. 

Kind regards 
DStv: Hello Peter Team

Best regards,

DStv (MultiChoice)
DStv (MultiChoice)'s reply21 May 2020, 18:19
Official
 Hi Noni Lubisi, 

It is with regret that we learn of the frustration and inconvenience you have experienced with our service.  Please accept our sincerest apologies in this regard.

Our intention is certainly not to provide a sub-standard service to our customers.  We have captured a journal to reverse the reconnection.

Please be assured of our best service and intentions at all times.

Should you require further assistance, please do not hesitate to contact us send us an email at ***.

Kind regards,
DStv: Hello Peter Team.

Best regards,