RE-CONNECTION & DISGUSTING SERVICE

I paid R370.00 for service and re-connection on the 02/11/2015. Yesterday round about 16h00 I called and the agent told me they cant reconnect me she will send an escalation to their IT department. and it should be sorted out after 2 hours. when i got home i called again and I was told yes they see that i called earlier and my case was escalated to IT, if they have a back-lock it will be sorted in 24hrs.<br> Today 04/11/2015 called again i spoke to Kabelo and he said he doesn't know why they cant reconnect. the escalation was not sent by either of the 2 agents that i previously spoke to on the past two days. i was today kept on hold for exactly minutes. <br> 1st i have been **** to, secondly i was kept for 27 minutes on the phone and thirdly i requested the supervisors e-mail address which the agent didn't want to give to me and then i requested to speak to the supervisor, which i kept on holding until i put down the phone. i'm disgusted by your service! i paid for the service therefore i expect to get it what i paid for!