RE CONNECT ME OR REFUND

Last month I was subscribed to Disney Plus without my authority. I called Multichoice and complained about it but instead they require me to pay for the subscription. Yes, they said they have removed it from my Compact Plus subscription but i still need to pay for Disney Plus for it was on although it never showed on my television and never watched it. Enf of November 2022 I make my payment for the Compact Plus as usual and they decide to cut me off. As I am typing this I have been disconnected because they say I now own R350 for the Disney Plus. I don't know if thats how they work **** customers because I always pay a little bit more than what I'm supposed to pay for my subscription which R549 for the Compact Plus. Can anyone help me to be refunded my money because I refuse to even more than whay O have to pay for and also refuse to pay for the subscription that I have never asked/subscribed for.