RE: Complaint not resolved - DSTV SERVICES OFF AGAIN off the 5th Time this month - Lee-Ann Danster Dstv Compact Subscription Customer Number ***

Dear Lerato Salang and Multichoice Team

Despite our numerous e-mails inquiring about my account we are still experiencing the very same thing and seems like nothing has been done at all.

@Lerato my services again went off this morning which is now the 5th time this month, can you assist to advice who do we need to come to at the walking inn center a manager perhaps someone who will assist with this outburst of an ordeal we are not being assisted with this is the third month now complaining of charges that Multichoice is not doing anything about

You advised that we should pay R443.00 on the 25th May to view till the 25th June but our services has been switched off 5 times this month, you advised that our inquiry has been escalated to the digital department if I am correct, but what have they done about this? Why are you guys not taking client’s into consideration I am taking the same complaint to hello peter and your complaints department together with the national consumer commission for a recourse, this is unacceptable

Please assist to escalate this as we cannot keep utilising services like we did not pay for them, I mean this is not fair at all.

Also note that my balance has now accumulated to R1141.58 as per below, kindly assist to reactivate my services as this is not fair and ********* services we have received for our first month

We would like to cancel the services we do not want to continue with Multichoice anymore

We honestly feel that you as Multichoice have not done enough to investigate on this inquiry.

Kindly assist to cancel if not assist how do we cancel?

Kind regards