Raw deal

<div>MultiChoice has been charging me for the extra decoder that I do not have since 16 November 2020 till to date. Pricelog pressurised to offer me an extra decoder which I refused for I do not have the second TV for that decoder. I called their call center for more than 10 times complaining and being promised that they will come back to me but they never did. The last time I called was on the 12 April 2021 and talked to ******** who insisted that they have delivered the decoder at my place but I have never received it, as usual she said she would escalate the matter and they would come back to me till today no response, After I rated ****** badly,another agent called me and I related the story again and the lady promised to escalate the matter and respond within 24 hours, it is now 9 days. I will like to find out where did they deliver the decoder and why am I charged for something that I do not have and do not use.</div>