R
Regard
1 reviews | Active since Aug 2020
08 Nov 2024, 21:57
Random debit order without my permission or consent!
A Debit order of R799 just randomly went of my bank account this evening without my consent or permission!! I want a refund!! I’ve never had a debit order go of my bank account from DSTV in the past. I had a very bad & traumatic experience with DSTV a few months ago & gave up on DSTV & have not had a active account for a few months, now out of the blue, R799 debit order just went of my account without my permission & consent & I want a refund. Please get in touch with me & I want my money back. Not happy!!
Helpful (0)
Replies (2)0
Replies (2)
DStv (MultiChoice)'s replyOfficial
08 Nov 2024, 22:06Hi Regard,
Thank you for reaching out to us. We have received your query and are currently looking into it.
Our team will get back to you as soon as possible with the information or assistance you need.
Should there be any further updates or details required, we will be in touch.
Thank you for your patience.
Kind regards,
DStv: Hello Peter Team
Thank you for reaching out to us. We have received your query and are currently looking into it.
Our team will get back to you as soon as possible with the information or assistance you need.
Should there be any further updates or details required, we will be in touch.
Thank you for your patience.
Kind regards,
DStv: Hello Peter Team
DStv (MultiChoice)'s reply08 Nov 2024, 22:06
Official
Hi Regard,
Thank you for reaching out to us. We have received your query and are currently looking into it.
Our team will get back to you as soon as possible with the information or assistance you need.
Should there be any further updates or details required, we will be in touch.
Thank you for your patience.
Kind regards,
DStv: Hello Peter Team
Thank you for reaching out to us. We have received your query and are currently looking into it.
Our team will get back to you as soon as possible with the information or assistance you need.
Should there be any further updates or details required, we will be in touch.
Thank you for your patience.
Kind regards,
DStv: Hello Peter Team
R
Regard's updateReviewer Update
14 Nov 2024, 08:09Good day. I am really not impressed with how this refund situation is playing out & I WANT MY MONEY! I was told on Saturday 9 November that my services are being stopped & I can expect a refund for a RANDOM debit order transaction that just went of my account WITHOUT MY CONSENT OR PERMISSION. I asked Sandile for an update yesterday only for her to tell me the following:
“Please note that the refund amount captured was incorrect.The consultant captured R772 instead of R799.00. I’ve requested the finance to reject it, so that I can recapture it.Can you just forward me the bank statement reflecting the amount of R799.00 debited on 08 November 2024.”
Is this some kinda stall tactic to not pay my refund asap? Why do Sandile need proof of transaction NOW, if it was never asked last week Saturday when it was confirmed that my refund is being processed? So I need to wait longer because the incorrect amount was not captured?
DSTV/multichoice, you have a lost a client for life & I am truly disappointed with how you guys do business. You just take money from me without me actually wanting to use your service & now I need to BEG you to give you my refund. Please get this sorted out before the weekend or I will take matters further.
Regard
“Please note that the refund amount captured was incorrect.The consultant captured R772 instead of R799.00. I’ve requested the finance to reject it, so that I can recapture it.Can you just forward me the bank statement reflecting the amount of R799.00 debited on 08 November 2024.”
Is this some kinda stall tactic to not pay my refund asap? Why do Sandile need proof of transaction NOW, if it was never asked last week Saturday when it was confirmed that my refund is being processed? So I need to wait longer because the incorrect amount was not captured?
DSTV/multichoice, you have a lost a client for life & I am truly disappointed with how you guys do business. You just take money from me without me actually wanting to use your service & now I need to BEG you to give you my refund. Please get this sorted out before the weekend or I will take matters further.
Regard
R
Regard's update14 Nov 2024, 08:09
Reviewer Update
Good day. I am really not impressed with how this refund situation is playing out & I WANT MY MONEY! I was told on Saturday 9 November that my services are being stopped & I can expect a refund for a RANDOM debit order transaction that just went of my account WITHOUT MY CONSENT OR PERMISSION. I asked Sandile for an update yesterday only for her to tell me the following:
“Please note that the refund amount captured was incorrect.The consultant captured R772 instead of R799.00. I’ve requested the finance to reject it, so that I can recapture it.Can you just forward me the bank statement reflecting the amount of R799.00 debited on 08 November 2024.”
Is this some kinda stall tactic to not pay my refund asap? Why do Sandile need proof of transaction NOW, if it was never asked last week Saturday when it was confirmed that my refund is being processed? So I need to wait longer because the incorrect amount was not captured?
DSTV/multichoice, you have a lost a client for life & I am truly disappointed with how you guys do business. You just take money from me without me actually wanting to use your service & now I need to BEG you to give you my refund. Please get this sorted out before the weekend or I will take matters further.
Regard
“Please note that the refund amount captured was incorrect.The consultant captured R772 instead of R799.00. I’ve requested the finance to reject it, so that I can recapture it.Can you just forward me the bank statement reflecting the amount of R799.00 debited on 08 November 2024.”
Is this some kinda stall tactic to not pay my refund asap? Why do Sandile need proof of transaction NOW, if it was never asked last week Saturday when it was confirmed that my refund is being processed? So I need to wait longer because the incorrect amount was not captured?
DSTV/multichoice, you have a lost a client for life & I am truly disappointed with how you guys do business. You just take money from me without me actually wanting to use your service & now I need to BEG you to give you my refund. Please get this sorted out before the weekend or I will take matters further.
Regard