****** No Service For Non South Africans

There's a serious service issue I've been facing with DSTv FOR LAST TWO MONTHS! Just to try an explain how ridiculous this journey, that I didn't even start with you, has been so far.

5th of September: I've received the call from your side, after my request for 2 years price lock deal. I've went thru questionnaire and my application was declined since I didn't have any debit orders coming off my account at the time. Even though I've been told that my account looks healthy, I didn't qualify for the requested deal. At that time, I was upset, but I understood. I was upset because eventually someone needs to be my first debit order, and if everyone had an attitude like you, I would never be able to get there, but than again, I understood it's a business and you are trying to protect your own interests. After being informed that my application is being declined, I gave up.

5th of October: After a month, your credit department phoned me to tell me that I do qualify now, and I assumed the reason I got the call is because you saw first debit orders going off my account. I again went thru the questionnaire and the lady from your side said everything is in place, even got an SMS confirmation that the application has been successful. When I asked how long will it take for decoder and everything to be delivered, reply I got was "5 to 7 working days". Two weeks later, since there was nothing happening, my colleague phoned and spoke to you few times in 2 days, and apparently I should've received an email asking for some documentations from me. Never got that email, and after explaining that to your employee, email arrived from your side. All the documents were than scanned and sent to you. After that I've received an email with the case number ( ********** case number) and mail said it takes 2 days for it to be checked and completed, THIS WAS LAST WEEK TUESDAY!

Here we are, it's 6th of November, and still nothing happened!

HOW DOES A BIG COMPANY LIKE DSTV, PERFORMS THIS BADLY? IS IT OK TO ENTER THE 3rd MONTH AND STILL NO SERVICE HAS BEEN OFFERED. PLEASE INFORM ME IF YOU GUYS WANT THE BUSINESS OR NOT BECAUSE THIS IS GETTING OUT OF HAND NOW!

I would say kind regards and thanks, but not sure what do I need to thank you for.

Nikola Dmitric

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