R99 month subscription, 2 days late payment, 50% reconnection fee. Tsek!

DSTv is payable in advance. My account for the new month was due on 28 May 2018. Today is 30 May 2018. My monthly DSTv payable is...wait for it...R99 per month. I receive an SMS now that my DSTv has been disconnected and I need to pay a R50 reconnection fee (which amounts to 50% of my monthly subscription).

So I call the call centre in Johannesburg to ask them what is up and literally 2 days later (without even sending me a warning that payment is late and can only be extended by say 5 days. The woman that answered my call was professional but considering DSTv lost 100,000 subscribers last year, you would think that every customer counts. Instead of saying they will check with their supervisor if the reconnection fee can be waived (which it has been before), their simple attitude is "Pay us and go to hell". She said my account was closed and unless I pay R150, it wont come on. No consideration of what the date it today, when was it due, can the reconnection be waived?

DSTv has serious problems! It seems they want to see their demise sooner than the public expect. Very sad attitude to not treat a customer in their own unique right and just willing to lose yet another customer.