R899 Price Lock

<p>Good Day</p> <p> </p> <p>I app**** for the R899 price lock on the 31st March 2016, was told that I will be phoned back but due to the backlog there might be delays.</p> <p> </p> <p>I had a consultant phoning me while I was in a workshop and asked to be phoned again but that did not happen. I followed up and still was told this is due to the backlog.</p> <p> </p> <p>After the 12th May, I had a consultant phoning me to say the only option I have is the R950. I refused this because I was told I will still qualify for the R899 and I followed up before the cut off day and decided will follow it up.</p> <p> </p> <p>I am a premium paying customer, I am still paying the normal rate without the explorer. I have logged 3 queries , ref numbers ********** , ********** and ********** and sent 2 "depressed" messages via multichoice https://selfservice.dstv.com/contact-us/feedback page.</p> <p> </p> <p>Instead of a feedback I always get calls that I want an explorer and always get the "I will escalate your call" but to date I have not received any feedback. Somehow I understand why I was not contacted on time for the initial offer.</p> <p>My problem is that DSTV did not come back to me in time and now I am told I will have to take the current offer which is R600 more. This is not acceptible to me as I also have other extra's I am paying, I need the explorer and fortunately DSTV has no direct competitor maybe that's why they mistreat their customers.</p> <p> </p>