LE
Larry E
1 reviews | Active since Dec 2015
11 Dec 2015, 09:32
R899 Explora offer bogus maybe???
I decided to make use of the Explora offer of R899 including free installation etc. The call centre called me and the deal was concluded. I was told an amount needed to be deducted off my bank account before the delivery can take place. The deduction was meant to be taken off 2/3 December. Nothing happened. No phone call, no feedback from Multichoice. Phone the call centre on 8 December. Was told that they have a backlog, but this will be escalated...11 December and still no deduction, no feedback or anything from Multichoice...Does this offer REALLY exist?
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DStv (MultiChoice)'s replyOfficial
12 Dec 2015, 12:09Hello Alan_123,
Dear DStv Customer,
Thank you for taking the time to contact us. We acknowledge receipt of your query and will be in touch directly with you via the contact details on record.
Please note that we are experiencing high contact volumes. While we strive to address your query within 24 business hours, you may experience delays. Please bear with us.
We apologise for the inconvenience.
Kind regards
MultiChoice Team
Dear DStv Customer,
Thank you for taking the time to contact us. We acknowledge receipt of your query and will be in touch directly with you via the contact details on record.
Please note that we are experiencing high contact volumes. While we strive to address your query within 24 business hours, you may experience delays. Please bear with us.
We apologise for the inconvenience.
Kind regards
MultiChoice Team
DStv (MultiChoice)'s reply12 Dec 2015, 12:09
Official
Hello Alan_123,
Dear DStv Customer,
Thank you for taking the time to contact us. We acknowledge receipt of your query and will be in touch directly with you via the contact details on record.
Please note that we are experiencing high contact volumes. While we strive to address your query within 24 business hours, you may experience delays. Please bear with us.
We apologise for the inconvenience.
Kind regards
MultiChoice Team
Dear DStv Customer,
Thank you for taking the time to contact us. We acknowledge receipt of your query and will be in touch directly with you via the contact details on record.
Please note that we are experiencing high contact volumes. While we strive to address your query within 24 business hours, you may experience delays. Please bear with us.
We apologise for the inconvenience.
Kind regards
MultiChoice Team