1 reviews | Active since Apr 2010
R799 - Incorrect billing on invoice
Took up the R799 Packages and activated it on the 7th of March however there roughly an incorrect billed amount of over R1717.50 reflecting on my account and this is for four PVR contract reflecting on the 4th of March . This is totally incorrect .<br> Numerous consultants advised that the system does that by default with charging and crediting however there amounts that have yet to be credited on my account .<br> Continuously my picture is being scrammed due to an overdue account which should not be the case.<br> kindly re-work my account with the correct amount due before your debit my account incorrectly and then i have to spend months with Multichoice fighting for a refund .<br> Account balance is R2729.00 which should be R470 as per your call center agents .<br>
We have escalated your query to the DPP department to assist you directly with your concerns.
We would like to sincerely apologise for the delay and any inconvenience caused.
Here are our touchpoints:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Regards
Nesta
We have escalated your query to the DPP department to assist you directly with your concerns.
We would like to sincerely apologise for the delay and any inconvenience caused.
Here are our touchpoints:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Regards
Nesta
