R799 Explora - Multichoice

As a long-standing client I am very disappointed in M/choice and their DPP dept for not being more transparent...<br> At the beginning of March 2015 I app**** for the R799 Explora package. The DPP dept did an online Credit check and declined my application because of Transunion. They told me to phone Transunion as they are not allowed to discuss anything with me. What I find strange is that Absa approved me vehicle finance a few days earlier so I was very surprised, but the call centre agent did not want to do anything further, implying my credit profile is poor.<br> <br> I lodged a complaint with M/choice on 05 March 2015 via email to ask assistance. I got a phone call from another representative on the 9th of March who confirmed they are looking into the issue and gave me a case number. It is now 3 weeks later and no response. <br> <br> I phoned the call centre this morning again, and a lady undertook to send an urgent e-mail to the DDP dept however I am not interested in waiting for a call that may never come.<br> <br> * To M/choice, I did phone Transunion to enquire about my profile but they want to charge me R80 for a new report. Why must I pay R80 for this when I know my profile is clear?