R790.00 Per Month for what???

<p>As a loyal customer i have absolutely HAD IT with DSTV that think they can mess people around as they please. Years ago i dealt with one of the managers when i had issues with my old decoder. when i then upgraded to the HD PVR that i now have i was offered insurance at R28 a month. I agreed and continued paying my premium, NOW more than before. Assuming i now ihave insurance. Not till i went to Multichoice yesterday where i was called a ****!!! straight! instead offering a solution to upsell even perhaps, i was being pushed to pay R700 odd to just buy a new "old technology" decoder. and offered a measley R200 for my current one. when all that needs to be done is fix a HDMI port that will probably cost them R20 and they sell it off again for R1000. it is absolutely ****************. One wouldnt even mind, but the customer service or LACK thereof is astonishing for a supposedly huge corporate they claim to be. i am so dissappointed at the consultant to when i said, you know i think the manager i dealt with was a coloured guy, she said, that is IMPOSSIBLE! ALL OUR MANAGERS ARE BLACK! Really???</p> <p>Multichoice... please indulge me</p> <p> </p> <p>What do you have to say for yourselves</p> <p>Is it all about taking our money?</p> <p>I accepted the offer for insurance, my premium went up. I expected to be covered. Obviously someone didnt do their job, now the onus falls on who?</p> <p> </p> <p>i expect a resolution in a matter of hours</p> <p>i pay for a service and i expect GREAT service at that!</p> <p> </p> <p>Please call Jamie ASAP on ***</p>