R7,100+ UNAUTHORIZED BILLING FOR 3 YEARS – REFUND DEMANDED

"I am a DStv subscriber (***) and for over 36 months, MultiChoice has been charging me R199 per month for a Netflix subscription that I do not have, have never activated, and do not use. I have verified with Netflix directly that no account exists for my details. This is a massive billing error on MultiChoice's part. I have tried your call center, your broken chatbot, and your deactivated email addresses with zero joy. You have taken approximately R7,164 from me for a service not rendered. I am demanding a FULL CASH REFUND to my bank account. Do not offer me account credits. If a senior manager does not contact me within 48 hours to resolve this, my next step is a formal filing with the Consumer Goods and Services Ombud (CGSO) and ICASA."