R652 for Compact Subscription??????

My Dstv decoder has been disconnected for most of the year as I was away. Got back and I reconnected, they told me it would be the normal R480+- that I usually pay for my compact subscription, I paid that at the beginning of October and the services were connected with no hassle.

Fast forward to the beginning of November, I look for the outstanding balance and I'm told it's R652, when I call in to ask why is the amount so high, the consultant first tells me that I was charged a pro rata for July, August and September. When I tell him that the decoder wasn't in use then, he changes the story and says I was charged for the PVR services on my decoder.

Later on in the call, he says that I was charged for the number of days between when my subscription is due until the day when I actually paid the subscription. Clearly the hired consultant has no cooking clue what a PRE-PAID subscription is, how do you have "arrears" on A PRE-PAID service?

When I ask him to clearly explain where these so called arrears come from, and why they weren't there in October when I reconnected this service, he couldn't explain.

So Dstv Want me to pay R652 for a Compact Subscription?