R579 Proko

Hi there.

I received an email for the R579 promo, and I happily took advantage of this deal. I paid R579 on the 26th of Aug and I called an agent and she was able to reconnect me. After I was reconnected, I took out insurance for both my decoders. 2 days later I got disconnected again and now suddenly have an outstanding amount of R601,62 on my account. If I add that amount to the R579 I paid it gives me a total of R1180,62 so that means the normal rate I would have to pay anyway. I reached out and chatted to Bongane over WhatsApp who gladly assisted me and reconnected me, he further said he will escalate my query so that it doesn't happen again. 4 days later on the 1st September I got disconnected yet again, use the WhatsApp platform, was through to Jabulani. He said I need to pay R612.01 to reconnect and I told him I had already paid R579. He says when I paid the R579 there was R445.66 outstanding on my account that's why I was disconnected, I then told him that all reconnection fees and arrears payments should be waived as per the terms and conditions. He checked and happily assisted me and reconnected my services.

Now this morning 3 days later, I'm disconnected yet again. Got through to Makabo on WhatsApp and I've had to explain to an agent for the fourth time now. He/she is now telling me there's an access fee of R105 and insurance fee of R35 so the total I need to pay is R719. We had a back and forth as I don't understand why it's R719 if the promotion advertised R579 cause the T&C's even say there's no catch. If I was supposed to pay R719 and I paid R579 the outstanding balance should be R140 yet on your app it says R662.02. I also told her/him that the app says this amount is due today, and if I login tomorrow it will say the same thing so that's where the issue is. Because it says payment is due today if I don't pay that R662 amount it disconnects me after 2 days.

Makabo reconnected my services and ended the chat abruptly just because I was asking why is the outstanding balance R662 and why is it due today. I'm very annoyed by this as I need to understand why I keep getting disconnected 2-3 days later. It still doesn't make sense why the outstanding amount is R662.01. So just because we ask questions and try to get clarity your agents get annoyed and end the chat? He/she reconnected me just to dismiss me, knowing very well that in 2 days I'll be disconnected again.

Can someone please assist. I paid R579 but don't understand why I keep getting disconnected and why is there an amount of R662 due today.