JE
Jonathan E

1 reviews | Active since Jul 2011

07 Aug 2015, 17:00

R4500 ****** form my account.

Hey DSTV. You've debited R4500 from my bank account for some guy in Durban who I have never heard of. I've spent hours collating all the ********** debits and worked very diligently to help your ***** department try and resolve the issue. Now I'm being told I must submit 15 MONTHS OF STAMPED BANK STATEMENTS to get my money back, even though it's very clear that the debits were **********... <br> <br> I don't even have a DSTV account. Your ***** administration department are failing to see that this requirement is not only going to be a huge privacy invasion, but also cost a large amount of money as stamped bank statements are not free. You've ****** money from me and I want it back. I've submitted plenty of proof, but a costly privacy invasion is not okay.

0
Replies (1)
DStv (MultiChoice)
DStv (MultiChoice)'s reply12 Aug 2015, 15:10
Official
Hello Jonathan9,

Thank you for bringing your query to our attention.

We would like to sincerely apologise for your inconvenience and the frustration caused in this regard.

Please refer to your personal email address for a detailed response. We are committed to providing you with excellent service and to resolve your query.

Thank you for taking the time to contact us.

Here are our touch points:

@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com

Kind regards
Dinah