R4000 Out of pocket-Horrible Service

<p>I would like to log a complain concerning the two companies a month ago 13/05 we paid R4000 for our Decoder at Pep and to our surprise a month 15/06 later it was disconnect when I called to enquire as to why was that I was told that the payment was reversed because the funds where from a Credit Card, of which it was not true the from where from my mother's transactional account and a Debit Card was used and was advised to connect our Bank and they will elaborate further. That was done and was told by the Bank that the funds were not there, then my mother went to Pep since the entire transaction was initiated there initially, they checked and she was told that they can see the money but is not clear who it belongs too.They said they had to liaise with their Head Office and my mother was told the will contact her with feedback of which they did but they told her the funds are with Mutlichoice. Bare in mind the Decoder is disconnected my mother is out of pocket of R4000, she decided to pay another R5000 since now the account was in arrears and for the Decoder to be reconnected,again from her own pocket using the Debit Card. I called Pep since I work for the Bank trying to get to the bottom of this whole case since they are giving my mother the runner rounds, the lady that assisted me said she'll "try" to call the Head Office but they have already given us the feedback she does not know what we want her to do, that was the end of our conversation. Minutes later she calls my mother telling her there is nothing they can do but we must go to MultiChoice at Randbaurg imagine that! So please tell me is this acceptable service from such big companies? My mother went to the Bank again yesterday to seek their help of which they did try to assist her they one of the Bank's consultant called MultiChoice contact centre and was put on hold for an Hour and more imagine. Till this day my mother is still out of pocket R4000 yet she's unemployed. I am disgusted by the service really. BAD CUSTOMER SERVICE, please anybody who has an idea how I can take this further please help.</p>