R309 offer not adhered to by multichoice

ENQUIRY REFERENCE NUMBER : ***1 Good day Tshepo Ramorei

Thank you for contacting us.

Kind confirm the below.

In line with the Consumer Protection Act, Please confirm your ID number, physical address, and cellphone number registered on your account in order to process your request. Thank you for your valued and continued support.

Kind regards Nkhensani Mahwayi On Thu, 26 Aug at 9:22 PM , TSHEPO RAMOREI <***> wrote: TSHEPO RAMOREI : Good evening

My matter was resolved but now i got an sms that i must pay R100 after paying R309 that is valid for 3 months.

Regard Tshepo

On Mon, Aug 16, 2021, 09:54 TSHEPO RAMOREI <***> wrote: hi Refiloe

Please find the requested info.

Regards Tshepo

Screenshot_***.pngScreenshot_***.pngScreenshot_***.pngScreenshot_***.png

On Mon, Aug 16, 2021 at 8:56 AM Help @ DStv <***> wrote: ENQUIRY REFERENCE NUMBER : ***3 Dear Miss Ramorei

As per our telephone conversation, Kindly email a screen shot of the message that you recieved.

regards Refiloe Moholola

On Sun, 15 Aug at 4:46 PM , TSHEPO RAMOREI <***> wrote: Good day

I have opted for the R309 offer but my next payment is R436. I need to know how and why?

Regards Tshepo Attachments : 1. Screenshot_***.png 2. Screenshot_***.png 3. Screenshot_***.png 4. Screenshot_***.png 5. Screenshot_***.png ***1:986130

This electronic communication and the attached file(s) are subject to a disclaimer which can be viewed at https://www.multichoice.co.za/wp-content/uploads/2017/08/MultiChoice-email-disclaimer.pdf. If you are unable to view the disclaimer, please email *** for a copy.

TSHEPO RAMOREI <***> Aug 27, 2021, 11:00 PM (5 days ago) to FreshDesk

Hi

*** 3582 Khunou St, Ga-Rankuwa Unit 3, Ga-Rankuwa, 0208, South Africa ***

FreshDesk Notification email Aug 28, 2021, 6:26 PM (4 days ago) to me

ENQUIRY REFERENCE NUMBER : ***1 Good day Tshepo Ramorei

Thank you for your response.

Please note that I have escalated for feedback.

Thank you for your valued and continued support.

Kind regards Nkhensani Mahwayi , TSHEPO RAMOREI <***> wrote: , TSHEPO RAMOREI <***> wrote: Attachments : 1. Screenshot_***.png 2. Screenshot_***.png 3. Screenshot_***.png 4. Screenshot_***.png 5. Screenshot_***.png This electronic communication and the attached file(s) are subject to a disclaimer which can be viewed at https://www.multichoice.co.za/wp-content/uploads/2017/08/MultiChoice-email-disclaimer.pdf. If you are unable to view the disclaimer, please email *** for a copy. ***1:986130

FreshDesk Notification email Aug 29, 2021, 9:34 PM (3 days ago) to me

ENQUIRY REFERENCE NUMBER : ***1 Good day Tshepo Ramorei

Please note that I am still waiting for feedback.

Thank you for your valued and continued support.

Kind regards Nkhensani Mahwayi On Sat, 28 Aug at 6:26 PM , FreshDesk Notification email <***> wrote: ENQUIRY REFERENCE NUMBER : ***1 Good day Tshepo Ramorei

Thank you for your response.

Please note that I have escalated for feedback.

Thank you for your valued and continued support.

Kind regards Nkhensani Mahwayi On Fri, 27 Aug at 11:02 PM , TSHEPO RAMOREI <***> wrote: Hi

*** 3582 Khunou St, Ga-Rankuwa Unit 3, Ga-Rankuwa, 0208, South Africa ***

On Fri, Aug 27, 2021, 16:01 FreshDesk Notification email <***> wrote: ENQUIRY REFERENCE NUMBER : ***1 Good day Tshepo Ramorei

Thank you for contacting us.

Kind confirm the below.

In line with the Consumer Protection Act, Please confirm your ID number, physical address, and cellphone number registered on your account in order to process your request. Thank you for your valued and continued support.

Kind regards Nkhensani Mahwayi On Thu, 26 Aug at 9:22 PM , TSHEPO RAMOREI <***> wrote: TSHEPO RAMOREI : Good evening

My matter was resolved but now i got an sms that i must pay R100 after paying R309 that is valid for 3 months.

Regard Tshepo

Attachments : 1. Screenshot_***.png 2. Screenshot_***.png 3. Screenshot_***.png 4. Screenshot_***.png 5. Screenshot_***.png This electronic communication and the attached file(s) are subject to a disclaimer which can be viewed at https://www.multichoice.co.za/wp-content/uploads/2017/08/MultiChoice-email-disclaimer.pdf. If you are unable to view the disclaimer, please email *** for a copy. ***1:986130

TSHEPO RAMOREI <***> Attachments Aug 30, 2021, 6:42 AM (2 days ago) to FreshDesk

Hi

Now the amount is busy increasing. Why? This was sorted hy Refiloe and finance now its a problem again. Why do you offer special packages and go back on your word?

Attachments area

FreshDesk Notification email Aug 30, 2021, 8:14 PM (2 days ago) to me

ENQUIRY REFERENCE NUMBER : ***1 Good day Tshepo Ramorei

Thank you for your response.

I am sorry to hear that, I will revert back to you as soon as I have feedback.

Thank you for your valued and continued support.

Kind regards Nkhensani Mahwayi On Mon, 30 Aug at 6:44 AM , TSHEPO RAMOREI <***> wrote: Hi

Now the amount is busy increasing. Why? This was sorted hy Refiloe and finance now its a problem again. Why do you offer special packages and go back on your word?

On Sun, Aug 29, 2021, 21:34 FreshDesk Notification email <***> wrote: ENQUIRY REFERENCE NUMBER : ***1 Good day Tshepo Ramorei

Please note that I am still waiting for feedback.

Thank you for your valued and continued support.

Kind regards Nkhensani Mahwayi On Sat, 28 Aug at 6:26 PM , FreshDesk Notification email <***> wrote: ENQUIRY REFERENCE NUMBER : ***1 Good day Tshepo Ramorei

Thank you for your response.

Please note that I have escalated for feedback.

Thank you for your valued and continued support.

Kind regards Nkhensani Mahwayi On Fri, 27 Aug at 11:02 PM , TSHEPO RAMOREI <***> wrote: Hi

*** 3582 Khunou St, Ga-Rankuwa Unit 3, Ga-Rankuwa, 0208, South Africa ***

This electronic communication and the attached file(s) are subject to a disclaimer which can be viewed at https://www.multichoice.co.za/wp-content/uploads/2017/08/MultiChoice-email-disclaimer.pdf. If you are unable to view the disclaimer, please email *** for a copy. ***1:986130

TSHEPO RAMOREI <***> 7:01 AM (7 hours ago) to FreshDesk

Oh wow. Now I can't watch tv. My services are disconnected. I will escalate this further. I am tired talking about one thing.

On Mon, Aug 30, 2021, 20:14 FreshDesk Notification email <***> wrote: ENQUIRY REFERENCE NUMBER : ***1 Good day Tshepo Ramorei

Thank you for your response.

I am sorry to hear that, I will revert back to you as soon as I have feedback.

Thank you for your valued and continued support.

Kind regards Nkhensani Mahwayi On Mon, 30 Aug at 6:44 AM , TSHEPO RAMOREI <***> wrote: Hi

Now the amount is busy increasing. Why? This was sorted hy Refiloe and finance now its a problem again. Why do you offer special packages and go back on your word?

On Sun, Aug 29, 2021, 21:34 FreshDesk Notification email <***> wrote: ENQUIRY REFERENCE NUMBER : ***1 Good day Tshepo Ramorei

Please note that I am still waiting for feedback.

Thank you for your valued and continued support.

Kind regards Nkhensani Mahwayi On Sat, 28 Aug at 6:26 PM , FreshDesk Notification email <***> wrote: ENQUIRY REFERENCE NUMBER : ***1 Good day Tshepo Ramorei

Thank you for your response.

Please note that I have escalated for feedback.

Thank you for your valued and continued support.

Kind regards Nkhensani Mahwayi On Fri, 27 Aug at 11:02 PM , TSHEPO RAMOREI <***> wrote: Hi

*** 3582 Khunou St, Ga-Rankuwa Unit 3, Ga-Rankuwa, 0208, South Africa ***