R30116.67 was deducted from my account

R30 116.67 was deducted from my account from 1/01/2014 to 1/06/2015. I contacted them via e-mails, telephone conversations where everybody needs to speak to the supervisor, Rustenburg branch and I even went to the Randburg headoffice where I was informed that they will resolve this matter and will give feedback, which they never did. The reference numbers for calls are listed <br> <br> 20/08/2015 ***4i9<br> 21/08/***5<br> 26/08/***8<br> 26/08/***3<br> 29/08/***3<br> 29/08/***8<br> 31/08/***4<br> 4/09/***4<br> 10/09/***4<br> 7/10/2015 I went to the Multi Choice offices in Randburg. Lerato helped me at the help desk. She informed me that she will hand the documents to her senior supervisor Katleho Mo***e which will work with our inquiry. He will look into this matter and will contact me. But still nothing happened<br> 13/10/***1<br> 13/10/***1<br> 25/10/2015 Called us on 25th October 2015 regarding our inquiry. She promised to resolve our inquiry and will contact us to give feedback. She gave her private line ***, you can call any time there is no answer<br> no feedback was received<br> 6/11/***<br> Thanks CFJ Pieterse