R2500 wrongly deducted. Acknowledged by multichoice, but unable to refund. Totally unacceptable.

<p>Someone at Multichoice **********ly added more devices to my account sometime last month (obviously without my knowledge) and on the 2nd of May Multichoice incorrectly deducted R2500 from my account.</p> <p>Once I noticed this, I followed up (few days later), and the call centre agent acknowledged fault, and logged a request for the said amount to be credited to my account.</p> <p> </p> <p>More than a week later (15 May), I followed up on Twitter, explaining the full problem and within a day the "mistake" was once again acknowledged however no one has been able to pay any of the R2500 back into my bank account (or even credit my account). After numerous follow ups, I have received feedback that:</p> <p>-the system is offline</p> <p>-there is a system problem</p> <p>-the system has limited functionality</p> <p> </p> <p>Now: It is almost one month later, and I bet you at the end of the month the system deducting money from my account is not going to be offline.</p> <p> </p> <p> </p> <p>In summary the problems I faced:</p> <p>-Although the isssues were acknowledged, I have not received any funds back</p> <p>-Nobody is providing feedback in terms of progress, and I need to drive this issue myself the whole time.</p> <p>-By the end of this month another R850 (??) is going to be deducted although my initial R2500 was not been returned.</p> <p> </p> <p>I think this is a total and utter disappointment. It leaves a real bad taste in my mouth.</p> <p>This is officially the first time for me using Hello Peter since I do try and resolve things myself amicably.</p>